Senior Support Services Analyst
ION GroupNoida, Uttar Pradesh, India
Posted June 23, 2025
Full Time
About the Company
ION Group delivers trading and workflow automation software to various industries, focusing on automation and efficiency.
Job Description
As a Senior Support Services Analyst, you will manage client cases, perform case lifecycle management, analyze client requests, and provide expert support for ION software. You will also build client relationships, fix client issues, and liaise with R&D to report issues and work on code and configuration solutions.
Requirements
- Strong knowledge of Support Group processes in a financial or commodity related field
- Understanding of advanced technology concepts
- Knowledge of the Software Development Lifecycle
- Knowledge of finance and business terminology
- Strong problem solving and analytical skills
- Self-motivated and service minded
- Able to work independently as well as within a team
- Excellent verbal and written communication skills
- Able to read and understand contract with clients and being commercially aware
- Prior Wallstreet Suite solution experience a plus
Benefits
- Work for a rapidly expanding and dynamic group with 13,000 employees and offices in more than 40 cities around the globe
- Unparalleled career experience for those who share our vision
