Manager, Technical Operations
IQ FiberJacksonville, Florida, United States
Posted September 15, 2025
Full Time
About the Company
IQ Fiber, LLC is a private equity-backed fiber-optic internet service provider dedicated to transforming the residential market. The company builds a 100% fiber-optic network and offers simple, hassle-free plans, supported by local experts. IQ Fiber stands out through its commitment to high-speed connectivity and exceptional customer service.
Job Description
IQ Fiber is seeking an energetic Manager of Technical Operations to lead and mentor a team of installation and service technicians. This high-energy role focuses on improving user experience, handling escalations, ensuring team goals are met, and serving as a key point of contact for senior leadership. The position involves team structure, resource management, and performance management.
Requirements
- Bachelor's degree in management or equivalent experience
- 5+ years’ experience leading and developing technical operations teams
- Strong leadership abilities including team building and mentoring
- Excellent technical aptitude with CRM, provisioning tools, and troubleshooting skills
- Outstanding communication skills
- Demonstrated problem-solving and analytical skills
- Strong organizational and time management abilities
- Valid driver's license and ability to pass background/driving record checks and drug tests
- Exceptional knowledge of Microsoft Office applications
Benefits
- Comprehensive training and development
- Opportunities for career growth
- Supportive and collaborative work environment
