Irium - Mexico - Help Desk
Irium - MexicoNew York, New York, United States
Posted April 5, 2025
Full Time
About the Company
Irium México specializes in designing and implementing technological solutions with a passion for innovation and customer satisfaction.
Job Description
Irium Mexico is a consulting firm seeking a Help Desk professional with a high school diploma or related field, experience in incident resolution and management, and knowledge of remote support tools. Responsibilities include providing first-line support, offering solutions to software and hardware problems, and managing incident lifecycles.
Requirements
- High school diploma or student of Telecommunications Engineering or related areas (Systems and/or TIC Administration)
- Experience in incident resolution and incident management
- Experience in the management of incident management tools and requests (Service Desk)
- Experience in the management of remote support tools N1
Benefits
- Labour benefits
