Customer Experience Coordinator

The Customer Experience Coordinator will assist as a direct link between the Customer, Sales Team, and internal personnel, providing first-class customer experience and maintaining customer relationships.

Requirements

• Answer incoming phone calls, customer support emails and customer chats
• Evaluate and write up incoming orders and present them to the Processing Department
• Assist customers with product inquiries
• Have a basic understanding of company product knowledge
• Offer customers alternative products or additional products to boost sales
• Provide customer outreach when necessary
• Communicate cross-functionally with processing team/Account Managers
• Process all paperwork for customer orders/RMAs/backorders
• Compile pertinent customer data in provided documentation
• Maintain and collect accurate customer data in our ticketing, ERP and CRM platforms

Benefits

• Health Care (Medical, Dental & Vision)
• 401(k) Plan with Company Match
• Paid Time Off (Vacation, Sick & Public Holidays)
• Convenient Location with Free Parking
• Company Provided Beverages and Snacks
• Dog Friendly Work Atmosphere
• Company Gatherings and Events