WalkMe Practice Lead, Principal Consultant
ISG (Information Services Group)United States
Posted December 11, 2025
Full Time
About the Company
ISG is a consulting firm that specializes in digital transformation and learning technology. We are committed to building a diverse and inclusive team and creating an inclusive environment for all employees.
Job Description
We are seeking a skilled Lead WalkMe Principal Consultant and DAP Expert to join our Training as a Service (TaaS) consulting team. In this client-facing leadership role, you will manage teams delivering WalkMe projects, design training solutions, and provide strategic guidance to both your team and enterprise clients.
Requirements
- Lead and mentor a team of Instructional Designers and WalkMe Content Developers
- Provide strategic oversight, feedback, coaching support, and quality assurance for team deliverables
- Conduct comprehensive Learning Needs Analysis for enterprise clients
- Design, develop, and implement advanced technical training strategies & programs leveraging WalkMe
- Conduct both in-person and virtual training sessions for various skill levels
- Assess training effectiveness and gather feedback for continuous improvement
- Develop and maintain Content Development Trackers for assigned projects
- Design and develop WalkMe solutions across multiple enterprise applications and platforms
- Create enterprise learning and adoption strategies leveraging the benefits of DAP solutions
- Implement smart walk-throughs and automation solutions to streamline complex processes
- Configure and maintain WalkMe analytics and metrics dashboards
- Support content migration and platform upgrades
- Provide high-level technical consulting on learning technology architecture, specifically WalkMe
- Document technical specifications and implementation guides
- Provide high-level consulting to clients on digital adoption strategies
- Evangelize best practices for utilizing WalkMe and other digital adoption platforms
- Stay current with latest trends in WalkMe and Training Technologies
- Present solutions and recommendations to client stakeholders at all levels
- Promptly identify issues or risks to Leadership and recommend strategic solutions
- Train and mentor junior WalkMe developers on platform best practices
Benefits
- Opportunity to work with a diverse team
- Chance to develop leadership skills
- Potential for career growth
- Competitive salary and benefits