As our Guest Services Supervisor, you will oversee the front office activities, including handling routine office work and administrative responsibilities of the resort. You are also responsible for supervising individual guest services team members.
Requirements
- Coordinate team member selection and development and ensures team members comply with appropriate policies and procedures
- Organize and prioritize the work schedules of the front desk team to ensure adequate coverage is available at all times
- Handle and resolve guest complaints, inquiries, and issues in a timely and professional manner
- Perform general administrative duties such as answering phones, typing, copying, faxing, and filing
- Ensure guests receive the highest levels of service consistent with Island's customer service philosophy
- Ensure office supplies are sufficiently stocked and prepare supply orders as needed
Benefits
- Healthcare including Medical, Dental, and Vision Insurance
- HSA & FSA plans available!
- Dependent care FSA
- Identity Theft Protection Insurance
- Commuter benefits including transit & parking
- Pet Insurance
- PTO and Payroll Incentives for Annual Wellness Exams
- Employee Assistance Program
- Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services
- Paid Sick and Vacation Time
- Family Leave
- 401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary
