Chile - Senior IT Service Desk Analyst
ISS GroupValparaíso, Valparaiso Region, Chile
Posted October 27, 2025
Full Time
About the Company
Inchcape is a global company that relies on the expertise, diversity, and global network of its employees to help its partners connect to a smoother, smarter ocean.
Job Description
The Senior IT Service Desk Analyst will provide first and second point of contact for all Tier I level support and troubleshoot Tiers II and III level of support for internal staff. The role involves analyzing, diagnosing, and resolving IT technical problems, providing excellent customer service, and leading projects as applicable.
Requirements
- Provide Tiers I, II, and III level customer support
- Troubleshoot IT technical problems
- Provide Regional Service Desk / Helpdesk administrator functions
- Manage assets/inventory in service desk system
- Setup workstations for local office staff
- Collect and store equipment when not in use
- Participate in departmental 24x7 rotating after-hours support rotation
- Manage contracts directly with local vendors
- Lead projects like new offices, network replacement hardware, and others
- Follow up and revision of the ticket queue
Benefits
- Generous time off and paid holidays
- Performance and Recognition
- Career growth and opportunities for promotions