Incident Manager

Our Government client requires an experienced Incident Manager who will support the ICT Change Manager in the day-to-day management of matters relating to incidents for technical ICT and core business operations.

Requirements

• Minimum 3 years experience working in IT service management or similar role
• Strong knowledge of ITIL frameworks and their relationship with service management
• Excellent relationship building and collaboration skills across a vast array of internal and external teams and stakeholders
• Ability to work in a fast paced environment whilst setting priorities and delivering quality results within time constraints
• Excellent problem solving, analytical and time management skills
• Proven analytical abilities with the ability to propose and facilitate change and contribute to business improvement strategies
• Demonstrated ability to manage staff while developing capabilities, encouraging career development and promoting professionalism
• Demonstrated personal integrity whilst achieving results within legislative and policy parameters

Benefits

• Rate is inclusive of Super