Technical Team Leader - Service Desk
ITS ResourcingEngland, United Kingdom
Posted July 19, 2025
35000 - 35000 GBP year
Full Time
About the Company
ITS Resourcing is an independent recruitment firm dedicated to placing technical and sales talent within the IT channel and services sector across the UK and US. Leveraging deep industry expertise, the team sources high-calibre, hard-to-find professionals for roles in IT & cloud services and technology software sales. The company specializes in permanent and direct-hire staffing, ensuring a seamless fit for both candidates and clients. ITS Resourcing’s niche focus and proven track record make it a trusted partner for organizations seeking top-tier talent in a competitive market.
Job Description
A Technical Team Leader is needed to join a well-established Managed Services Provider in South Leeds. The role will involve leading a team of technical support engineers, supporting clients, and improving support processes.
Requirements
- Lead and mentor a team of technical support engineers
- Act as a technical escalation point for the team
- Continuously improve support processes and procedures
- Maintain clear and effective communication with clients
- Monitor progress, track team KPIs, manage budgets, and develop new client technologies
Benefits
- Onsite parking
- Private pension