Collections Support Agent

Join Jaja, an innovative UK-based consumer finance business, as a Collections Support Agent. This full-time hybrid role involves supporting customers through various financial situations with empathy and care, using phone-based and live chat functions. Collaborate with a supportive team to deliver exceptional customer experiences and contribute to the company's mission to redefine consumer finance.

Requirements

• Experience in collections or customer service, ideally within credit cards or lending
• Understanding of financial services regulations related to collections
• Strong verbal and written communication skills
• Confidence working in a fast-paced, evolving environment
• Familiarity with call centre technologies (diallers, customer portals, etc.)
• A proactive mindset

Benefits

• Competitive salary
• Opportunity for flexibility to support work-life balance
• Pension contributions
• Bonus potential
• Private medical cover
• 25 days annual leave plus UK bank holidays and birthday off
• 4x life insurance cover
• Employee assistance program