Senior Customer Success Manager

We are looking for a skilled and experienced Senior Customer Success Manager to join our remote team. This role plays a key part in maintaining the high standards of service expected by our global clientele.

Requirements

• 3+ years of experience in Customer Success, Account Management, or a similar client-facing role
• Fluency in English is required; proficiency in Spanish, French, Italian, or Portuguese is strongly preferred
• Demonstrated ability to manage customer accounts autonomously with a high level of accountability and structure
• Strong written and verbal communication skills, with a professional and empathetic approach to client interaction
• Analytical mindset with experience using data to guide decisions and identify opportunities
• Comfort working with CRM tools and customer success platforms (e.g., HubSpot, Intercom, Notion)

Benefits

• Competitive compensation
• Access to a company profit-sharing program
• Dynamic, collaborative environment in a fast-growing global company
• Exposure to a diverse international team and a high-profile client base
• Opportunities for career progression and professional development