Head of Platform Customer Interaction (m/f/d)

At Jedox, we help businesses plan for a better future. We're looking for a Head of Platform Customer Interaction to lead the strategic and operational development of our customer-facing platform area and shape the next generation of our web components and services.

Requirements

• Lead the engineering platform customer interaction area to ensure continuous KPI-driven deliveries for web components and services in a multi–cross-functional environment.
• Collaborate with VP Engineering and the engineering leadership team to align customer interaction development with company, product and engineering strategy.
• Oversee personnel development in the customer interaction area, including capacity and capability planning.
• Manage budget planning, cost controlling, reporting and cost savings for the customer interaction area.
• Coordinate with product managers, consultants, customer support and cloud operations for seamless delivery.
• Manage cross-entity collaboration with external and internal partners focused on performance management.

Benefits

• Permanent employee, Full-time position
• Remote work from Germany
• Opportunity to work on a digital business partner vision
• Collaborative and innovative work environment