Customer Experience Partner
JiffyPlano, Texas, United States
Posted July 24, 2025
Full Time
About the Company
Jiffy.com is the #1 US online reseller of blank imprintable clothing. We launched over a decade ago with a clear mission: Use technology to combine an unparalleled level of customer service with the fastest delivery the blank apparel industry has ever seen. Today, our team helps millions of creators, makers, and entrepreneurs bring their ideas to life with quality products and the materials to express their craft and grow their own businesses. Our focus on providing superior value and customer service remains as strong as ever. We’re continually delighted and inspired by the success of our customers! Visit us at jiffy.com.
Job Description
Jiffy.com is seeking a Customer Experience Partner to improve the customer experience for both small business owners and crafters. This role involves problem-solving, process optimization, and data-driven decision-making, focusing on identifying pain points, automating workflows, and enhancing the customer journey. The position offers a hybrid work model with in-office collaboration and remote flexibility.
Requirements
- 4+ years of customer service experience in a fast-paced environment
- Bachelor’s degree in Business Administration, Communications, or related field (or equivalent experience)
- Proven problem-solving skills
- Strong technology acumen (CRM systems, automation tools, workflow management)
- Ability to pass a pre-employment background screening
- Obsessive with Customer Experience
Benefits
- Hybrid work model
- Opportunities to grow
- Wellness stipend
- Professional development stipend
- Clothing perks
