Data Analyst (Remote - India)

We are seeking a skilled Data Analyst to drive operational excellence and deliver actionable insights within a fast-paced, data-driven environment.

Requirements

• 5+ years of experience in workforce management, capacity planning, or contact center operations.
• Strong expertise in forecasting, scheduling, and operational performance metrics with a customer-focused mindset.
• Hands-on experience with AI or machine learning tools in an operational context.
• Advanced proficiency with Microsoft Excel and business intelligence tools such as Tableau, Power BI, or Quicksight.
• Experience working with NoSQL databases (e.g., MongoDB) for complex data analysis and reporting.
• Strong analytical skills with attention to detail, problem-solving capabilities, and ability to deliver actionable insights.
• Excellent communication skills and the ability to collaborate effectively across global teams.
• Nice to have: Bachelor’s degree in Computer Science, Cybersecurity, Business Administration, or related field; experience mentoring others and driving continuous improvement initiatives.

Benefits

• Remote work flexibility with occasional team office visits as needed.
• Competitive health and wellness benefits, including paid parental leave.
• Paid time off, vacation, and annual company-wide week off for full recharge.
• Opportunities for professional growth, including training, mentorship, and skill development programs.
• Retirement savings options (401k, pension schemes) and potential equity or bonus programs.
• Inclusion in Employee Resource Groups and a diverse, supportive workplace culture.
• Access to modern analytics tools and AI-powered platforms to advance data-driven decision-making.