Program Manager, Member Experience, Financial Security

This Program Manager, Member Experience, Financial Security role is positioned by Jobgether for a partner company, focusing on optimizing member support journeys for financial products. The role involves leveraging data, insights, and frontline teams to improve satisfaction, automation, and agent empowerment. This role requires a strategic, cross-functional, and data-driven approach to enhance the overall member experience.

Requirements

• Manage end-to-end support experience
• Develop and execute the Support NPS roadmap
• Partner with Analytics and Operations for experimentation
• Collaborate with Product and Engineering
• Work with Risk and Compliance
• Empower agents and vendors through feedback loops
• Maintain operational excellence by refining workflows