Technical Support Engineer

We are currently looking for a Technical Support Engineer in Philippines and Latin America. As a Technical Support Engineer, you will act as the primary technical liaison between developers and the platform, helping customers solve complex challenges and ensuring a seamless user experience.

Requirements

• 5+ years of experience in technical support, developer relations, or customer-facing engineering roles.
• Strong programming skills with Python and/or JavaScript (bonus: Ruby, PHP, or other dynamic languages).
• Solid understanding of modern software development workflows, including CI/CD, APIs, microservices, and debugging.
• Experience with performance monitoring, observability tools, or error-tracking platforms.
• Proven ability to write, debug, and troubleshoot code, with a strong interest in developer tools and open source projects.
• Excellent problem-solving, analytical, and communication skills, both written and verbal.
• Self-driven, organized, and able to manage priorities in a fast-paced, remote environment.
• Passion for helping developers succeed and improving user experiences through technology.

Benefits

• Global work exposure with international teams and markets.
• Competitive compensation aligned with top industry standards.
• Work-life balance with 15 days of paid annual leave and flexible arrangements.
• Learning and development opportunities for professional growth.
• Inclusive, collaborative, and high-performing work culture.
• Access to a supportive community of 25,000+ technology professionals.