Customer Service Representative (Customer Service I)

A career with Johnson County Government is an opportunity to serve a diverse and expanding community in meaningful ways. We offer wonderful benefits, retirement plans, wellness incentives, a great organizational culture, and more!

Requirements

• Answers phones, refers calls and customers; greets customers and gives standard information in response to phone, email, or in-person inquiries.
• Creates and maintains files both public and confidential; distributes reports and performs data entry into systems; types form letters, labels, mail merges, and correspondence; proofreads information; schedules appointments, meetings, and other functions.
• Assists customers with completing routine forms when appropriate; collects forms and any supporting documents, reviews for accuracy and completeness; copies, collates, and routes forms to appropriate locations or staff.
• Resolves a variety of basic customer complaints and problems.

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan