Platform Specialist
JumpUnited States
Posted October 3, 2025
80000 - 80000 USD year
Full Time
About the Company
Jump offers a unified platform for sports teams, combining ticketing, content, commerce, and gameday operations into one comprehensive system. This all-inclusive solution eliminates hidden fees and middlemen, allowing teams to regain control of their data, margin, and brand. With tools tailored specifically for the sports industry, Jump aims to revolutionize the fan experience and help teams grow more effectively.
Job Description
Jump is seeking a Platform Specialist to support live sports teams and venues through a fan engagement platform, focusing on ticket management, inventory, and troubleshooting. The role involves managing behind-the-scenes logistics like setup, resolution, and reporting, contributing to high-profile events, and providing remote support. They are a remote-first team committed to trust, adaptability, and collaboration.
Requirements
- 3+ years of experience in a ticketing, live events, operations, or customer support role
- Strong attention to detail and comfort working with digital platforms and processes
- Clear communication and adaptability to a fast-paced environment
- Passion for sports and entertainment
- Strong customer service skills
Benefits
- Competitive salary and equity
- Flexible PTO policy
- 401(k)
- Medical, dental, and vision plans
- Paid parental leave
- Work-from-home tech reimbursement
- Learning and development reimbursement
- Sustainability subscription
- Equity package
