Customer Support Associate
JunctionNew York, New York, United States • Illinois, United States
Posted October 30, 2025
60000 - 66000 USD year
Full Time
About the Company
Junction is a digital health integration platform that unifies APIs from wearables, medical devices, and lab services, enabling developers at metabolic and longevity companies to access granular health data remotely. Its end‑to‑end workflow handles test ordering, results retrieval, and coordination across 5,000+ walk‑in centers, mobile phlebotomy, and kit shipping, dramatically reducing operational overhead. Junction supports a broad spectrum of use cases—from correlating HRV and sleep with recovery, to managing chronic conditions with blood‑pressure monitors and CGMs, to scaling data collection for clinical trials. By delivering a single universal API, the platform empowers teams to personalize treatment plans, extract actionable insights, and improve outcomes across multiple healthcare sectors.
Job Description
Junction provides infrastructure for healthcare organizations, making patient data accessible, actionable, and automated across lab testing and device integrations. We need a Customer Support Associate to help us fix the healthcare crisis by providing exceptional customer support and resolving complex issues.
Requirements
- 2+ years of customer-facing experience
- Experience in a structured support environment
- Strong instincts around acknowledgment, empathy, and follow-through from direct customer work
- Collaborative mindset and ability to work with cross-functional teams
- Strong communication and problem-solving skills
Benefits
- Generous early stage options (extended exercise post 2 years employment)
- Regular in person offsites
- Bi-weekly team happy hours & events remotely
- Monthly learning budget of $300 for personal development/productivity
- Flexible, remote-first working - including $1K for home office equipment
- 25 days off a year + national holidays
- Healthcare cover depending on location
- New laptop
