Director of Client Success & Growth

The Director of Client Success & Growth will lead sales strategies, exceeding revenue targets, and fostering innovation to align with the company’s long-term strategic objectives. This role involves client engagement, project mobilization success, and competitive positioning, requiring a strong leader capable of driving growth and customer value. The role is client-facing and responsible for team development and ensuring alignment with Kaizen's company values.

Requirements

• Develop and implement effective sales strategies to exceed revenue targets.
• Identify and capitalize on new business opportunities.
• Build and maintain long-term client relationships.
• Forecast revenue over a three-year horizon.
• Monitor sales performance and drive efficiency.
• Research and analyze competitors, industry trends, and client behavior.
• Oversee accurate reporting of leads, pipeline, and sales activities.
• Produce bi-weekly market research reports to support sales strategies.
• Create high-impact sales materials to support engagements.
• Recruit, mentor, and inspire a high-performing sales team.
• Provide coaching, feedback, and succession planning.
• Drive employee engagement, learning, and professional development.
• Lead with Kaizen’s culture and values, promoting innovation and collaboration.

Benefits

• Competitive salary