IT Service Manager (m/w/d) End-User Workplace

IT Service Manager (m/w/d) End-User Workplace responsible for supporting client operations, participating in client lifecycle management, and applying ITIL processes. Excellent communication and organizational skills required.

Requirements

• Completed studies (e.g. computer science, business informatics) or comparable qualification.
• First practical experience in the leasing business of hard- and software devices as well as in direct user support.
• Basic understanding of ITIL processes.
• Good knowledge of MS Clients and first experiences with Google Workspace.
• Interest in participating in IT projects and in optimizing processes in IT Service Management.
• Very good German and English skills and very good communication skills, in order to communicate in an international environment and with various stakeholders.

Benefits

• Flexible everyday life: Choice of various working time models (trust-based or flexible working hours) and the possibility to work from home one day a week.
• Small dream helpers: Jubilee allowances for all who stay in our team for a long time, goal premiums and further special payments.
• Enough time to see the world, family, friends, and the world: up to 32 days of vacation. On Christmas Eve and New Year's Eve, you are not only free this year.
• WOW = Job + Family: We support you in reintegration after parental leave, in caring for children and relatives - also with subsidies for childcare costs and many other possibilities.
• Mobility tailored to you: 60% reimbursement of public transportation costs, attractive remuneration models for leasing bicycles or cars.
• The right people, at the right time, at the right place, with the right perspective: Sounds complicated? Not for us. We support you in your individual development with our talent management process and a comprehensive further education offer.