IT Support Lead
KardiganChicago, Illinois, United States
Posted October 21, 2025
86000 - 112000 USD year
Full Time
About the Company
Kardigan is a heart health company working to make cardiovascular disease preventable, curable and no longer the leading cause of death in the world.
Job Description
Prolaio is looking to bring on an IT Support Lead who will manage day-to-day IT operations at Prolaio’s Chicago office, serving as the primary onsite resource for technical support and infrastructure maintenance in a fast-paced, hybrid work environment.
Requirements
- 7–10 years of progressive IT experience, including 5+ years in support roles and 2+ years in a lead or manager capacity.
- Proven ability to work independently while taking strategic direction from a centralized infrastructure team.
- Strong hands-on experience with Google Workspace and Microsoft 365 administration, MacOS and Windows support, Endpoint management (Intune, Autopilot, Kandji, Apple Business Manager), Network troubleshooting and AV systems
- Experience supporting digital health, biotech, or life sciences environments preferred.
- Excellent communication and documentation skills.
- Certifications such as ITIL, CompTIA A+, or HDI are a plus.
