Help Desk Engineer
Kaseya CareersBengaluru, Karnataka, India
Posted December 5, 2025
Full Time
About the Company
Kaseya is a global leader in IT and security management solutions for Managed Service Providers (MSPs) and internal IT teams.
Job Description
Kaseya is looking for a Help Desk Engineer to deliver enterprise-level technical support to internal customers. The role involves troubleshooting and resolving IT issues via phone, email, chat, and ticketing systems.
Requirements
- 1–3 years of experience in a Help Desk or IT Support role
- Strong knowledge of Microsoft domain environments, Active Directory, Windows and Mac OS
- Familiarity with ITSM tools and ticketing systems
- Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN)
- Excellent communication and interpersonal skills
- Ability to work independently and manage multiple priorities in a fast-paced environment
- Certifications like CompTIA A+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator Associate
- Experience supporting global teams across multiple time zones