Kaufman Lynn Construction is seeking an experienced Warranty Manager to lead all post-construction warranty operations across our commercial project portfolio.
Requirements
- Serve as the primary point of contact and subject matter expert for all warranty-related matters across the company.
- Manage day-to-day warranty activities for all completed commercial projects, ensuring consistent processes for claim intake, validation, tracking, and resolution.
- Perform or coordinate site inspections to evaluate reported issues, determine claim validity, and identify root causes.
- Schedule and oversee warranty repair work with subcontractors, vendors, and internal project teams to ensure timely completion and compliance with KL quality standards and contract terms.
- Communicate with clients and building owners regarding warranty matters, provide regular updates, manage expectations, and maintain a professional, service-oriented approach.
- Maintain accurate records of all warranty claims, communications, work orders, and costs in project management or warranty-tracking software.
- Analyze claim data to identify trends, common issues, and opportunities for improvement; generate regular reports and metrics for executive review.
- Lead the creation and refinement of warranty procedures, documentation standards, and service protocols to ensure efficiency and quality consistency across all regions.
- Work closely with project management, quality assurance, and field teams to share lessons learned, address recurring issues, and support preventive measures in future projects.
- Attend and participate in pre-installation meetings and mock-up reviews on-site.
- Review lessons learned and best practices with Project Teams.
- Assist project teams with first work inspections onsite.
- Verify project team compliance with the BBB Program.
- Engage with project managers, superintendents, and project engineers to address quality related issues to ensure timely resolution.
- Ensure that all warranty activities align with company policies, project specifications, safety regulations, and building codes.
- Travel to project sites throughout Southeast & Southwest Florida as needed to support investigations, repairs, or client meetings.
- Collaborate with the Legal Department and Risk Management Department in reviewing and commenting on property turnover and post-turnover inspection reports.
- Attend and summarize observations at post-turnover inspections.
- Oversee and regularly document the progress of post-completion & warranty repairs.
Benefits
- Medical, Dental, Vision, Life Insurance
- HSA & FSA Accounts
- 401(k) with Company Matching
- Employee Stock Ownership Plan
- Paid Time Off
- Holidays
- Annual and Project Based Bonus Potential
- Tuition Assistance
- Paid Parental Leave
- Employee Referral Bonus
