Player Engagement Agent - German/English - Remote
Keywords StudiosYerevan, Armenia
Posted November 21, 2025
Full Time
About the Company
We've been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries.
Job Description
We are a global team of over 12,000 professionals spread across 70+ studios in 26 countries, providing technical support, community management, and trust & safety services for AAA and Indie studios in the gaming industry. As a Player Engagement Agent, you'll serve as the essential link between our clients and the gaming community, investigating and delivering prompt, quality responses to players' questions while providing valuable feedback to our developers.
Requirements
- Communication: Deliver excellent customer support to players. Investigate and resolve player inquiries promptly through ticketing, email, or chat.
- Analytics: Maintain accurate and detailed reports to keep processes streamlined.
- Leadership: Take part in valuable training sessions to enhance your skills and knowledge.
- Business: Master the gameplay knowledge of our products to serve players better.
Benefits
- Remote work with all the necessary equipment provided
- Professional development opportunities
- Collaboration with people from all over the world
- Exciting projects
- Unique chance to look behind the scenes of the gaming industry