SE II - Backend | AI

Develop AI features for the Helpshift product, collaborating with cross-functional teams to enhance product offerings and impact customer service representatives globally.

Requirements

• Bachelor’s Degree in Computer Science (or equivalent)
• 4–6 years of medium / large-scale server-side software development and some client-side JavaScript experience
• Thorough knowledge of CS fundamentals: data structures and time complexity of algorithms
• Good understanding of modern web tech stack including HTML5, CSS3, ES6, and ReactJS
• Knowledge of POSIX-compliant Operating Systems (we develop on macOS and deploy on GNU/Linux)
• Understanding of RESTful APIs, microservices architecture, and cloud platforms
• Experience working with any one of MongoDB, Redis, Elasticsearch, Kafka, or PostgreSQL at scale
• Proficient in monitoring and maintaining backend systems
• Experience working with a distributed version control tool (Git)
• Handy with the shell and automation tools
• Experience writing Unit, Functional, and Regression tests
• Excellent verbal and written communication skills
• Strong work ethic and team spirit with a strong sense of ownership and collaboration
• Willingness to learn new technologies

Benefits

• Hybrid setup
• Worker's insurance
• Paid Time Offs