Solutions Architect
Keywords StudiosMontreal, Quebec, Canada
Posted November 28, 2024
93000 - 93000 CAD year
Full Time
About the Company
🎮🎬 We help make video games, films, and fan favourites you’ve probably played, watched, or heard. We work behind the scenes with game developers, publishers, and entertainment companies to bring their ideas to life and keep them running smoothly. From game development and art production to audio services, localization, game testing, community support, and marketing, we’re the partner you call when you need extra hands (or brains). We are 13,000 people worldwide. Tech-savvy, AI-aware, and deeply invested in R&D. We’re adaptable, collaborative, and used to plugging into diverse teams and pipelines. Many of us grew up with games, animation, and film. We’re fans first, and that shows in how we work: with care, respect, accessibility, and safety in mind. Whether it’s building innovative experiences, meeting tight deadlines, or preserving creative vision across every language and culture, our services and proprietary tools integrate seamlessly with your team at any stage of the product life cycle. We don’t always make the headlines, but we help others get there. Among our clients: Tencent Games, Microsoft, Ubisoft, Supercell, Bandai Namco, Netflix, Amazon... #ImagineMore
Job Description
Helpshift is a Keywords Studio focusing on bridging the gap between customer service channels and the growing consumer base. This solution architect role will work on developing and improving Helpshift's AI-powered customer service platform, collaborating with multiple teams to deliver solutions to clients. Responsibilities include developing infrastructure-as-code, CI/CD pipelines, automation, and mentoring implementation engineers.
Requirements
- Minimum of 3 years of SaaS experience in a specialization such as consulting services, technical pre-sales or technical project management
- Proven experience translating ambiguous customer requirements into actionable technical solutions
- Proficiency with Python, Go, C#, Node.js, Powershell
- Proficient with deploying cloud solutions on AWS or Azure
- Understanding of Object-Oriented Programming concepts
- Excellent communication skills and the ability to lead meetings
Benefits
- Health and dental care
- Partnerships with STM, Telus, and BIXI
- Employee Assistance Program
