Customer Service Team Leader - (Global Business Services)

Lead the day-to-day operations of a team of order and billing fulfillment/management analysts, and drive key objectives and deliverables of closer to the market and customers, simplifying, and digitizing, and building capabilities, coaching and driving engagement of team members.

Requirements

• Demonstrated experience in leading teams in global business services and a fast-paced customer service environment.
• Demonstrated experience and knowledge in sales order management/processing and billing including connected processes.
• Experience in Supply Chain / Logistics is a plus
• Knowledgeable in SAP – SD Module or equivalent ERP module
• Strong stakeholder management skills – work closely with IT, partner teams and wider business stakeholders to understand requirements and drive change.
• Confident to challenge the status-quo, to seek out inefficiencies and to use initiative to make changes or suggest improvements whilst onboarding new ways of working that positively benefits our customers and operations
• Driving a high-performance team, and a passionate advocate for long-term, strategic change from a customer-centric viewpoint
• Clear goal success orientation and development personally and team

Benefits

• Great support for good health with medical, dental, and vision coverage options with no waiting periods or pre-existing condition restrictions.
• Flexible Savings and spending accounts to maximize health care options and stretch dollars when caring for yourself or dependents.
• Diverse income protection insurance options to protect yourself and your family in case of illness, injury, or other unexpected events.
• Additional programs and support to continue your education, adopt a child, relocate, or even find temporary childcare.