Customer Experience Specialist (Travel)

KIVORK is looking for a Customer Experience Specialist to assist customers with their reservations and address pre- and post-travel inquiries through multiple communication channels, providing clear and effective solutions while continuously improving product knowledge.

Requirements

• Previous experience in the travel industry
• Proficiency in English (minimum B2 level)
• Availability to work from the office
• Strong passion for customer service with a customer-first mindset
• Excellent listening and communication skills
• Problem-solving skills with the ability to stay focused under pressure