Customer Success Manager
KlaviyoSan Francisco, California, United States
Posted October 15, 2025
72000 - 108000 USD year
Full Time
About the Company
Klaviyo is a CRM platform specialized for B2C brands, offering integrated marketing automation, analytics, and customer service. Its built-in data platform and AI insights enable businesses to deliver personalized 1:1 experiences at scale, enhancing efficiency and driving revenue. Distinctive in its unified solution, Klaviyo serves over 167,000 brands including Mattel and Glossier.
Job Description
Klaviyo is seeking a Customer Success Manager to be a trusted advisor and solution provider for their customers. The role involves developing tailored success plans, identifying new Klaviyo products, proactively managing customer performance, and contributing to product improvements. This position focuses on helping customers scale their businesses and leveraging Klaviyo's technology to achieve their goals.
Requirements
- 2+ years of customer success experience
- Experience explaining how to reach key goals using software
- Track record for creative problem solving
- Experience with Salesforce or similar CRMs
- Excellent organizational and project management skills
- Excellent communication skills (phone, video, email)
Benefits
- Comprehensive health, welfare, and wellbeing benefits
- Participation in the company’s annual cash bonus plan
- Equity
- Sign-on payments
- Regular health checks