Director of AI Systems
KlaviyoBoston, Massachusetts, United States
Posted August 29, 2025
176000 - 264000 USD year
Full Time
About the Company
Klaviyo is a CRM platform specialized for B2C brands, offering integrated marketing automation, analytics, and customer service. Its built-in data platform and AI insights enable businesses to deliver personalized 1:1 experiences at scale, enhancing efficiency and driving revenue. Distinctive in its unified solution, Klaviyo serves over 167,000 brands including Mattel and Glossier.
Job Description
Klaviyo is seeking a Director of AI Systems to build an internal AI transformation, establish a formal CoE, and drive operational leverage through AI. The role focuses on embedding AI capabilities across global operations, focusing on AIOps, generative AI for productivity, and hyperautomation. This is a pioneering role seeking to democratize AI capabilities and fundamentally enhance Klaviyo’s operations.
Requirements
- 10+ years of cumulative experience in technology with 4+ years in data platforms, emerging technology, or intelligent automation.
- Demonstrated experience building a technology function from the ground up in a corporate environment.
- Hands-on experience architecting and implementing AI/ML platforms or automation tools.
- Strong understanding of data governance, security, and the ethical considerations of using AI.
Benefits
- Health, welfare, and wellbeing benefits based on eligibility
- Equity
- Sign-on payments
