KLM Customer Service Agent - Dutch/English
KLMAmsterdam, North Holland, Netherlands
Posted December 5, 2025
30887.399999999998 - 30887.399999999998 EUR year
Full Time
About the Company
Cygnific is a proud subsidiary of KLM, offering 24/7 customer service in 10+ languages to passengers and customers of KLM and other brands.
Job Description
Become a travel troubleshooter at Cygnific! As a customer service representative, you will assist passengers via Social Media channels with their questions about bookings, flights, luggage, upgrades, and more. You will receive paid training and continue to develop your skills after onboarding.
Requirements
- HAVO or MBO 4 diploma
- Experience working in a call center or customer service (preferable)
- Fluent Dutch and English
- Understanding of computer systems
- Affinity with KLM, teamwork, and international outlook
- Willingness to work irregular shifts and weekends
Benefits
- Salary of € 2,573.95 gross per month
- Seven-month contract with prospect of long-term collaboration
- 25 vacation days
- Irregularity allowances
- Hybrid working
- Travel allowance
- Work from home allowance
- Holiday allowance and festive end-of-year bonus
- Good pension plan
- Discount on KLM flight tickets
- Additional training and development opportunities
- Bicycle plan
- Pleasant and inspiring workplace
- Social events
