Customer Support Analyst
KlueVancouver, British Columbia, Canada • Toronto, Ontario, Canada • London, England, United Kingdom
Posted December 17, 2025
Full Time
About the Company
Klue is a category-defining company building a platform that helps companies compete with confidence.
Job Description
At Klue, We’re Building the Future of Competitive Intelligence. As our AI First, Customer Support Analyst, your job is simple to say but powerful in practice: manage the agent, not the queue.
Requirements
- Experience working with Intercom Fin AI or another AI-powered support agent
- Familiarity with training LLM-based agents (prompting, knowledge structure, examples, intents)
- Clear, precise written and verbal communication
- Calm, methodical problem-solving in high-pressure or ambiguous situations
- Ability to troubleshoot SSO, Salesforce, and other common integrations and configurations
- Comfort working in fast-moving, AI-first environments
Benefits
- Extended health & dental coverage
- Fun perks like discounts at Goodlife and Perkopolis
- Ownership: All full-time employees have the opportunity to participate in our Employee Stock Option Plan
- Take The Time You Need vacation policy
- Top-tier tools (Mac or PC and access to A+ tooling)
- Growth / Leadership opportunities
- Social connection opportunities