INT-F0DB704 | OSS TECH 1
KMC Solutions IncLocation not specified
Posted December 12, 2025
Full Time
About the Company
KMC Solutions Inc is a leading provider of Employer of Record (EOR) and flexible workspace solutions in the Philippines, enabling global companies to establish a local presence without the complexities of setting up a legal entity. With over 30 premium office locations across Metro Manila, Cebu, and Clark, the company offers private offices, build‑to‑suit, and enterprise real‑estate services that support remote teams and regional headquarters. KMC’s integrated HR, payroll, and compliance engine streamlines workforce management, allowing clients to hire top Filipino talent quickly and compliantly. The firm’s distinctive value lies in its end‑to‑end market‑entry platform—combining physical infrastructure, EOR services, and talent access—to accelerate growth for startups and Fortune 500s alike.
Job Description
OSS Tech 1 is responsible for providing technical assistance to all end-users and IT infrastructure support, ensuring all IT related issues or requests are facilitated.
Requirements
- First-line investigation and diagnosis
- Resolving and closing incidents/service requests
- Escalating unresolved incidents/service requests
- Logging incident/service request details
- Communicating with clients regarding incident progress
- Conducting hardware and software maintenance and support
- Performing IMAC (Install, Move, Add and Change)
- Providing local network support
- Assisting Asset Management Team in inventory of IT assets
- Performing deployment and movement of IT assets
- Excellent customer interface skills
- Good interpersonal communication skills
- Understanding of customer satisfaction principles and practices
- Ability to write technical support documentation
- Team player
- Ability to work under pressure
- Good organizational and time management skills
- Good analytical and problem-solving skills
- Maintaining strong attention to detail in high-pressure situations
- Strong communications skills, both written and oral
Benefits
- Health Insurance/HMO
- Unlimited MadMax Coffee
- Diverse learning & growth opportunities
- Accessible Cloud HR platform (Sprout)
- Above standard leaves