XTN-758C984 | IT SUPPORT STAFF

The IT Support Specialist provides first-level technical assistance to end-users, troubleshooting and resolving hardware, software, and network problems.

Requirements

• Provide first-level technical support for hardware, software, and network issues.
• Troubleshoot and resolve software defects and performance problems.
• Monitor and maintain network connectivity, printers, and other office IT infrastructure.
• Manage user accounts, including password resets and permission changes.
• Respond to and resolve user queries promptly via phone, email, or in-person.
• Support and maintain communication tools such as video conferencing and VoIP.
• Document IT support requests, resolutions, and maintain asset inventory.
• Assist in IT projects, including system upgrades and new deployments.
• Create and update technical documentation for internal systems.
• Stay current with emerging technologies to improve our IT infrastructure.

Benefits

• Health Insurance/HMO
• Unlimited MadMax Coffee
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves