XTN-A68F711 | TECHNICAL PROJECT MANAGER

As a Technical Project Manager, drive professional accountability for the overall success of the project, ensuring Key Performance Indicators (KPIs) are met.

Requirements

• 5-10 years of Contact Center project management experience and leadership in professional services, customer support, customer success or other service delivery roles
• Proven track record of managing a contact center project end to end.
• Act as a role model to others: sets an example of integrity, ethical behavior and professionalism
• Excellent problem-solving skills and ability to navigate complicated situations in a professional manner
• Outstanding communications skills (presentation, written, and verbal) to interact with all levels of professional staff (Internal and external)
• Ability to think strategically about business, product, and technical challenges to help our customers realize the software investment, efficiencies, advantages, and innovations
• Ability to work cross-functionally in a fast-paced startup environment
• Agile Certified Practitioner, PMP (Project Management Professional) Certification or equivalent is desirable
• CCaas or Contact Center product, Salesforce and other CRM experience preferred

Benefits

• Health Insurance/HMO
• Unlimited MadMax Coffee
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves