XTN-A74A307 | JAPANESE BILINGUAL SERVICE DESK ASSOCIATE
KMC Solutions IncLocation not specified
Posted December 12, 2025
Full Time
About the Company
KMC Solutions Inc is a leading provider of Employer of Record (EOR) and flexible workspace solutions in the Philippines, enabling global companies to establish a local presence without the complexities of setting up a legal entity. With over 30 premium office locations across Metro Manila, Cebu, and Clark, the company offers private offices, build‑to‑suit, and enterprise real‑estate services that support remote teams and regional headquarters. KMC’s integrated HR, payroll, and compliance engine streamlines workforce management, allowing clients to hire top Filipino talent quickly and compliantly. The firm’s distinctive value lies in its end‑to‑end market‑entry platform—combining physical infrastructure, EOR services, and talent access—to accelerate growth for startups and Fortune 500s alike.
Job Description
We are looking for a Japanese Bilingual Service Desk Agent to provide technical support and assistance to end-users in Japanese. The role involves troubleshooting IT issues, handling service requests, and ensuring a high level of customer satisfaction.
Requirements
- Provide first-level technical support via email and chat in Japanese and English.
- Troubleshoot and resolve hardware, software, and network-related issues.
- Log and track service desk tickets using Freshservice.
- Escalate complex issues to the appropriate teams as needed
- Ensure timely and accurate resolution of user inquiries.
- Maintain proper documentation of incidents and resolutions.
- Collaborate with other resolver groups to improve service quality
- Proficiency in Japanese (JLPT N3 is required).
Benefits
- Health Insurance/HMO
- Enjoy unlimited MadMax Coffee
- Diverse learning & growth opportunities
- Accessible Cloud HR platform (Sprout)
- Above standard leaves
