Implementations Manager

Knak is a mission-driven company that empowers people to be creative by providing a world-class enterprise email and landing page creation platform. We're looking for an Implementations Manager to help delight our clients and ensure their successful use of our platform.

Requirements

• Be the lead point of contact for helping new clients familiarize with Knak through our implementation process
• Provide best practice advice, thought leadership and expertise to our client’s, ensuring they are set up for success
• Develop expert knowledge of Knak and our integration partners to answer technical questions about our product
• Work closely with other Knak stakeholders such as CSMs, AEs, Support and Leadership to ensure implementation success and strong foster effective internal communication
• Ensure projects are always completed on time and to a high quality standard
• Empower user adoption and solidify company brand and reputation through daily interactions with clients
• Maintaining healthy measures of success such as Time to Value, Customer Satisfaction, NRR and Feature Adoption

Benefits

• Competitive salaries
• Equity in the company
• Great benefits
• Paid vacation
• Life leave days
• Team lunches and off-sites
• Commitment to YOUR career growth