Customer Operation Manager
KodyPayShenzhen, Guangdong, China
Posted November 11, 2025
Full Time
About the Company
UK-headquartered fintech startup transforming payment solutions for brick-and-mortar businesses through an innovative mobile point-of-sale platform and payment aggregator.
Job Description
Kody, a UK-headquartered fintech startup, is recruiting a Customer Operations Manager to join their expanding team in Shenzhen. The successful candidate will be responsible for ensuring seamless operations and exceptional customer experiences.
Requirements
- Proven experience in Product Support, Customer Success, Client Success, Account Management, or Customer Operations
- Excellent interpersonal and communication skills
- Strong analytical and problem-solving abilities
- Proficiency with Google Workspace or Microsoft Office, CRM software, and Intercom
Benefits
- Employer-contributed pension scheme
- Regular team socials and events
