Customer Service Representative Opportunities
Kogan.comMelbourne, Victoria, Australia
Posted August 20, 2025
Full Time
About the Company
Kogan.com is Australia's largest pure-play online retailer, founded in 2006 with a focus on making the latest products affordable through innovative supply-chain technology. Offering a wide range of services including retail, consumer electronics, and digital marketing, Kogan.com caters to millions of Australian and New Zealand shoppers daily. The company distinguishes itself by continuously pushing boundaries to deliver exceptional value and efficiency in its operations.
Job Description
Kogan.com is seeking a Customer Service Representative to join their Customer Care team. This role focuses on providing exceptional customer experiences, resolving queries, and advocating for customers. The ideal candidate will be tech-savvy and possess excellent communication skills, ensuring a positive experience for Kogan.com customers.
Requirements
- A University Degree will be highly regarded
- Customer-centric and willing to go above and beyond to ensure customers have an exceptional experience
- Effective communication skills
- Tech-savvy and ability to use various IT and cloud-based tools
- Excellent attention to detail
- Excellent multitasking abilities
- Strong communication, empathy, and articulation skills
- Ability to move through volume tasks with accuracy
- Ability to challenge and work in a fast-paced, innovative environment
Benefits
- Complimentary Kogan First Membership
- Team exclusive discounts
- Health & Wellness program
- Learning & Development
- Lunch & Learns
- Hackathons
- Team member referral program
- Company and team events
- Community engagement (volunteering)
- Extensive career development opportunities
