Customer Experience Manager

The Customer Experience Manager role is a senior leadership position responsible for overseeing and optimising the end-to-end customer experience for The Wessex Mint platform. This role combines strategic ownership with hands-on operational leadership, ensuring that customers receive clear, professional, and trustworthy support when interacting with the business.

Requirements

• Customer Experience Leadership
• Customer Support Operations
• Process & Systems Optimisation
• Customer Insight & Business Feedback
• Team Development
• Compliance & Trust

Benefits

• $2,500 monthly salary
• Fully remote role for LATAM-based candidates
• Opportunity to lead the customer experience function for a growing precious metals platform
• Exposure to a fast-scaling international D2C business
• A collaborative remote team environment
• Opportunity to help shape and scale customer experience systems and processes as The Wessex Mint grows