Customer Experience Manager

The Customer Experience Manager is a senior leadership role responsible for overseeing and optimising the end-to-end customer experience for The Wessex Mint platform, managing phone-based customer interactions, and ensuring high standards of service across all customer communication channels.

Requirements

• Significant experience in customer experience, customer support, or service operations leadership
• Proven experience managing phone-based customer support environments
• Excellent spoken and written English, with the ability to communicate clearly and professionally with customers
• Strong leadership and team management capabilities
• Experience improving customer service systems, workflows, and operational processes
• Strong organisational and problem-solving skills
• Ability to balance strategic planning with hands-on operational support

Benefits

• Fully remote role for LATAM-based candidates
• Opportunity to lead the customer experience function for a growing precious metals platform
• Exposure to a fast-scaling international D2C business
• A collaborative remote team environment
• Opportunity to help shape and scale customer experience systems and processes as The Wessex Mint grows
• $2,500 monthly salary