Technical Support / Helpdesk Specialist
Kontakt.ioUnited States
Posted December 9, 2025
70000 - 80000 USD year
Full Time
About the Company
Kontakt.io is building the platform that care operations run on.
Job Description
Kontakt.io is building a platform for care operations and is seeking a Technical Support / Helpdesk Specialist to provide front-line support to hospital and enterprise customers. The role involves owning ticket triage, rapid troubleshooting, and clear communication to restore service fast.
Requirements
- 2-4+ years in Technical Support / Helpdesk (L1/L2) for B2B software/SaaS or enterprise platforms
- Hands-on experience with ticketing systems (Zendesk/Jira Service Management) and remote diagnostics tools
- Proven SLA ownership: prioritization, escalation, and clear written customer updates
- Comfortable working fully remote and independently; reliable coverage of US business hours
- Awareness of privacy/security in healthcare settings; sound judgment handling sensitive operational data
- Exposure to BLE/RTLS/IoT and healthcare IT environments (facilities/biomed/IT)
- Basic scripting (Python/Bash) or SQL for troubleshooting and data pulls
- Ability to read logs and leverage dashboards to validate fixes and confirm service health
Benefits
- Competitive compensation, including a base salary and an Employee Stock Option Plan (ESOP)
- Flexible work arrangements
- Access to cutting-edge IoT technology and a collaborative, expert-driven team
- Comprehensive health insurance