Account Manager

We are looking for a passionate individual who will partner with and ensure the long-term success of our managed service clients. As an Account Manager, you will develop long-term relationships with clients, connect with key business executives and stakeholders, and liaise between customers and internal teams to ensure successful delivery of solutions.

Requirements

• Serve as the non-technical point of contact for assigned group of Managed Services accounts
• Develop trusted relationship with both external and internal client team
• Proactively interface with accounts on a regular basis to ensure their needs are being met
• Develop and maintain agenda / meeting notes for ongoing status meetings
• Work with the technical team to explore improvements for the client’s technologies
• Coordinate the preparation, scheduling and execution of Quarterly Business Reviews and Annual Strategic Planning Meetings
• Drive relationship growth through scheduled in-person meetings at client locations
• Assist with the management of onboarding new clients and contacts
• Develop thorough understanding of any new and ongoing initiatives and manage the facilitation across client accounts
• Develop overall proficiency in internal systems and operating procedures
• Work with Procurement to ensure hardware/software renewals are processed in a timely manner
• Develop proficient understanding of Agreements and billing procedures for each client
• Review client invoices for accuracy and respond to any billing-related issues that arise

Benefits

• Medical, dental, life and disability insurance
• 401k with company match
• Holidays/vacation/sick days
• Cutting edge training on the latest technologies
• Employee referral bonus program
• Phone reimbursement