Customer Service Executive (Japanese Speaking, JKT)

We are seeking a Customer Service Executive to handle tours and provide dedicated support to ensure customer satisfaction throughout trips. The successful candidate will have a strong focus on high-quality customer service, be able to work in a fast-paced environment, and have a pleasing personality and approachable nature.

Requirements

• Effectively handle all incoming calls, emails, chats for customers travelling within the Company’s European territories
• Professionally dealing queries and/or complaints that may arise from customers, suppliers, or hoteliers.
• Conduct a feasibility review for itineraries to ensure they are user friendly and will run smoothly.
• Process and confirm all service bookings efficiently and accurately, paying attention to any special requirements of the customers.
• Regular service quality checks and monitoring of services provided on tours.
• Provide clear, detailed reports/presentations following interaction with customers and/or other inspections and spot checks.
• Meet-n-Greet customers and tour leaders during and outside office hours as/when required.
• Act as an emergency response team and provide support to tour leaders/customers during any unexpected crisis situations that may arise

Benefits

• Hybrid working module
• Opportunity to work in an international environment
• Diverse & Inclusive culture
• Learning and training opportunities for growth
• Dedicated Employee Engagement Activities