
L.A. Care Health Plan is a publicly operated health plan serving over 2.6 million members in Los Angeles County. Offering four health coverage plans including Medi-Cal, L.A. Care prioritizes quality, access, and inclusion to provide affordable healthcare for low-income communities. With a focus on community health and innovative solutions, L.A. Care aims to elevate healthcare for all residents of the county.
The Customer Solution Center Service Representative I is responsible for handling first-level calls involving member eligibility verification, general program and administration questions, benefits and services, member requests for I.D. cards and Primary Care Provider (PCP) changes, and triage of calls to appropriate units or outside entities.
L.A. Care Health Plan is a publicly operated health plan serving over 2.6 million members in Los Angeles County. Offering four health coverage plans including Medi-Cal, L.A. Care prioritizes quality, access, and inclusion to provide affordable healthcare for low-income communities. With a focus on community health and innovative solutions, L.A. Care aims to elevate healthcare for all residents of the county.