Customer Solution Center Service Representative III

Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan.

Requirements

• High School Diploma/or High School Equivalency Certificate
• At least 2 years of experience in customer service in a high-call-volume healthcare customer service call center
• Customer service training in a healthcare environment
• Data entry experience with the ability to type a professional minimum of 35 wpm
• Working knowledge of Microsoft Office Suite
• Excellent communication skills (written and verbal)
• Ability to navigate multiple programs/databases while assisting each caller
• Proficient knowledge in healthcare product lines, medical terminology and claims processes

Benefits

• Paid Time Off (PTO)
• Tuition Reimbursement
• Retirement Plans
• Medical, Dental and Vision
• Wellness Program
• Volunteer Time Off (VTO)