Customer Service Support Rep - Microbiology
LabcorpDublin, Ohio, United States
Posted December 11, 2025
36800 - 44000 USD year
Full Time
About the Company
Clear and confident health care decisions begin with questions. At Labcorp, we’re constantly in pursuit of answers. As a global leader of innovative and comprehensive laboratory services, we help doctors, hospitals, pharmaceutical companies, researchers and patients make clear and confident decisions. We provide insights and advance science to improve health and improve lives through our unparalleled diagnostics and drug development laboratory capabilities. Our more than 60,000 employees serve clients in over 100 countries, worked on over 80% of the new drugs approved by the FDA in 2022 and performed more than 600 million tests for patients around the world. Learn more about Labcorp (NYSE: LH) at www.labcorp.com.
Job Description
LabCorp is seeking a Customer Service Support Representative to join our team in Dublin, OH. This position will work with physician offices, hospital laboratories, patients and internal customers to ensure that all client needs are addressed accurately and efficiently.
Requirements
- High School Diploma or GED equivalent required
- Associate’s degree or higher is highly desired
- Previous experience in a customer service role
- Experience working in a contact center/call center environment is preferred
- Prior healthcare industry, such as a physician's office or a hospital highly is a plus
- Knowledge of Microsoft Office suite is required
- Experience with Salesforce.com and/or Laboratory Information Systems is preferred
- Strong verbal and written communication skills and excellent ability to listen and respond
- Must be courteous with strong customer service orientation
- Excellent multitasking abilities required
- Strong flexibility and the ability to manage and adapt to changing priorities quickly
- Bilingual in English and Spanish highly desirable
Benefits
- Medical
- Dental
- Vision
- Life
- STD/LTD
- 401(k)
- Paid Time Off (PTO) or Flexible Time Off (FTO)
- Tuition Reimbursement
- Employee Stock Purchase Plan