Product Technical Support Representative II
Laborie Medical Technologies CorpPortsmouth, New Hampshire, United States
Posted September 26, 2025
50000 - 54000 USD year
Full Time
About the Company
Laborie is a world-class medical technology company specializing in diagnostic equipment and consumable supplies for urology, gastroenterology, gynecology, obstetrics, and neonatology. Privately owned by Patricia Industries and part of the Investor AB network, Laborie has a 50-year history of supporting healthcare professionals and patients with innovative solutions. The company's core values drive its mission to make a positive impact globally, offering a rewarding environment for professional growth and career advancement.
Job Description
Laborie is seeking a Technical Service Representative II to provide excellent customer support for their products. This role involves troubleshooting technical issues, assisting with return and replacement orders, and ensuring customer satisfaction. The company fosters a sense of belonging and prioritizes values like respect, aspiration, and commitment to customers. Shiftwork, 25-27 per hour, is offered.
Requirements
- Minimum of 2 years of technical support experience
- Excellent telephone, verbal, and written communication skills
- Strong knowledge of PC operating systems, applications, and general technologies
- Solid understanding of pumps, pressures, and scales
- Strong ability to analyze and resolve complex technical problems
- Demonstrated strengths in time management, planning, prioritization, and administration
- Strong ability to collaborate effectively within and across teams
Benefits
- Paid time off
- Medical, Dental, Vision and Flexible Spending Account
- Health Savings Account with Company Funded Contributions
- Parental Leave
- 401k Retirement Plan
- Employee Volunteer Time
