Senior Customer Success Engineer

LanceDB is a high-performance, open-source, cloud-native database built for AI-native and multimodal workflows. We’re looking for an experienced, customer-focused engineer who can help our enterprise users deploy, operate, and scale LanceDB successfully.

Requirements

• 10+ years of professional experience in technical roles such as post-sales engineering, customer success, solutions architecture, or technical support
• Proven track record supporting or deploying distributed database systems or large-scale cloud-native data platforms
• Strong proficiency in Rust and Python
• Deep understanding of distributed systems concepts
• Experience deploying and managing workloads on Kubernetes or other container orchestration frameworks, and familiarity with cloud environments (AWS, GCP, Azure)
• Exceptional communication and presentation skills
• Strong problem-solving ability, coupled with a customer-first mindset